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Benjamin J Adkins LLC Coaching Solutions



Elevate Your Life & Leadership with Agile Coaching

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CEO | Principal Coach | Author
Benjamin J. Adkins is a leadership coach, strategist, and author with over 15 years of experience driving success in tech, corporate leadership, and customer engagement. With a background in customer success, program management, and strategic operations, Benjamin has led teams, built scalable programs, and helped organizations navigate complex transformations.
As a Certified Agile Professional Coach specializing in Life and Leadership Coaching, Benjamin empowers individuals and organizations to lead with clarity, resilience, and purpose. His coaching blends agile principles with holistic self-management techniques, helping clients enhance leadership skills, navigate career transitions, and achieve sustainable success.
Benjamin is also the author of Personal Agility and Self-Management, a guide to balancing personal and professional growth with agility and confidence. Whether coaching executives, leading customer success initiatives, or developing high-impact strategies, Benjamin is committed to unlocking potential and driving meaningful change.

Benjamin Adkins, ACC

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Coaching Services

Our personal growth coaching program is focused on empowering individuals to achieve personal development, overcome obstacles, and enhance their overall well-being.

Life & Personal Growth Coaching

Executive leadership coaching specializing in agile practices. We work globally, helping leaders navigate change with agility. Through tailored coaching, we empower leaders to cultivate resilience, innovation, and strategic adaptability, driving sustainable results in today's dynamic business landscape.

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Executive Leadership Coaching & New Leaders Coaching

15 years of experience in customer success management, I specialize in driving strategic engagement, retention, and growth for SaaS companies. My expertise spans post-sales implementation, program management, and customer success leadership, helping organizations maximize the value of their technology investments.
I have a proven track record of developing scalable success programs, optimizing customer journeys, and aligning teams around key business outcomes. My approach blends data-driven insights with a deep understanding of human behavior, ensuring customers not only adopt software solutions but also achieve meaningful results.
Whether leading high-performing success teams, refining customer onboarding processes, or implementing success-driven SaaS tools, my focus remains on delivering exceptional customer experiences that drive long-term business success.

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Customer Success Strategy & SaaS Expertise

Embark on a transformative journey with our comprehensive suite of services, guided by a seasoned Agile practitioner. We specialize in optimizing business and technical operations, managing programs and projects, and providing expert coaching in various domains, including business, instructional design, Scrum management, and customer success operations. Whether you're seeking to streamline processes, enhance technical capabilities, or elevate customer engagement, we offer personalized guidance tailored to your organization's unique needs. With our support, you can navigate the complexities of modern business environments with confidence, unlocking your full potential and charting a course to sustainable growth and success. Let's collaborate to drive meaningful change and achieve your goals together.

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Business Coaching & Consulting

Recent blog posts

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Life comes at you fast. Jobs shift, industries evolve, and sometimes, you have to make a move whether you planned for it or not. If you’re in a season of change, the question isn’t why is this happening? The real question is: What are you going to do next?Too often, we wait for the “perfect” moment or the “right” opportunity. But let me be real with you. Success isn’t about waiting. It’s about taking action. The most powerful thing you can do right now is take control of your story, your skills, and your next steps.Build Your Personal Backlog In Agile, a backlog is a prioritized list of everything that needs to get done. It keeps teams focused on what’s important. You need one for your life.Step 1: List Out Your Priorities What matters most to you right now? Career growth? Financial freedom? More creativity? Write down the top five things you want to focus on in the next six months. If you don’t know, that’s your first backlog item. Figure it out.Step 2: Break It Down Big goals fail when they’re vague. Break them into specific, achievable steps. Want a new job? Your backlog should include things like updating your resume, reaching out to five people in your industry, learning a new skill. Each step should be small enough to complete in a short amount of time.Time Box Your Goals In Agile, we set time limits on work because if you don’t, things drag on forever. If you’ve been “thinking” about making a change for months or years, it’s time to time box it.What’s one goal you can accomplish in the next two weeks? What’s something you can complete in 30 days? What can you commit to finishing in the next 90 days?<h3>Set deadlines. Put them in your calendar. Treat them like non-negotiables.</h3>Run Daily Stand Ups with Yourself Agile teams start their day with a stand up, a quick check-in to review progress and blockers. You should be doing the same for yourself.<h3>Every morning, ask yourself:</h3>What did I accomplish yesterday? What will I accomplish today? What’s standing in my way? This keeps you accountable. If you find yourself saying the same goal every day without progress, that’s a red flag. Either adjust the goal, break it down smaller, or remove distractions.<blockquote>No More Excuses. Take Action You are not stuck. You are not powerless. You are not waiting for permission.</blockquote>The truth is, you already have what you need to take the next step. It’s just about organizing your priorities, setting deadlines, and holding yourself accountable.So what’s the first item on your backlog? And when are you going to get it done?

Reinventing Your Story: Own Your Next Chapter

Imagine we're sitting comfortably on a couch, each with our favorite beverage maybe coffee, tea, or a glass of wine. That's exactly the kind of relaxed, open, and authentic space I strive to create in my coaching practice. One of the most powerful ways I've found to help leaders have better conversations is through something called "Fair Process." Derived from restorative practices, Fair Process isn't just about fairness it's about creating conversations where everyone feels heard and valued.<h3>Fair Process is built on three simple yet powerful principles:</h3>Engagement: Inviting everyone involved to share their thoughts and genuinely listening without interruption or judgment. Explanation: Taking the time to clearly communicate the reasons behind decisions, so everyone feels respected and understood. Expectation Clarity: Making sure everyone leaves the conversation knowing exactly what comes next, removing ambiguity and building trust.In agile leadership, conversations often move quickly, and it can feel challenging to pause and truly listen. But when you intentionally apply Fair Process, you create psychological safety a space where people aren't afraid to speak up, share ideas, or even disagree.<h3>Here's how it might look in a 1:1 conversation:</h3>Engagement Example: You might start by saying, "I'd really like to hear your perspective first. What's on your mind about this situation?" This sets the stage for genuine dialogue. Explanation Example: After listening, clearly share your thinking: "Here's why I made this decision let me walk you through my thought process." Expectation Clarity Example: End your conversation with clarity, saying something like, "Just to make sure we're aligned, here's what we'll both do next. Does that feel clear to you?"I remember coaching a leader who often felt frustrated by team conflicts. After introducing Fair Process, he started genuinely listening to his team's concerns before responding. Not only did tensions decrease, but his team began proactively sharing ideas, leading to stronger collaboration and significantly improved morale.<h3>Reflection Questions:</h3>Can you recall a recent conversation where applying Fair Process could have led to a better outcome? What might shift in your relationships or team dynamics if you intentionally paused more to truly listen? Before your next important conversation, take a moment to center yourself and commit to listening without interruption. Practice paraphrasing what you've heard to ensure understanding: "What I hear you saying is... Did I get that right?" In my experience coaching leaders, this approach transforms relationships. It builds mutual respect, deepens trust, and creates a space where meaningful dialogue thrives.So, think about your own conversations how might embracing Fair Process make a difference in your leadership and the trust you build with your teams?By Benjamin Adkins, ACC

Pause, Listen, Lead: The Power of Fair Process in Agile Leadership

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<h3>What Does Resilience Look Like for You Right Now?</h3>By Benjamin J. Adkins, ACCAs a certified professional coach with 15+ years in corporate America, I work with high-achieving professionals who are stretched thin. Time and time again, I see Black people especially Black women leading, giving, and building, often without the space or support to replenish themselves. My job as a coach is to help you manage these demands with intention, agility, and clarity.So, how do you protect your peace and power when everything around you demands more? How do you cultivate resilience without overextending yourself?The Stretch: Where Are You Overextended? Before we talk about solutions, take a moment to reflect:Where in your life do you feel the most stretched or challenged? What would it look like to reclaim that space for yourself? We often hear that resilience means being "strong," "unbreakable," or "pushing through." But real resilience—the kind that sustains you—is about knowing when to shift, pause, or reclaim your time. That’s where personal agility comes in.Agility in Action: How Black Professionals Stay Grounded In my coaching practice, I guide Black leaders, entrepreneurs, and change-makers through powerful strategies for staying agile and protecting energy. Here’s what works:✅ Boundaries with grace – Saying “no” without guilt and standing firm in your needs. ✅ Rest as a strategy, not a reward – Prioritizing rest before burnout hits. ✅ Intentional community – Surrounding yourself with people who refill your cup. ✅ Reclaiming joy – Making space for what brings you happiness, unapologetically.<blockquote>What Support Do You Need?</blockquote> One of the biggest barriers to personal agility is isolation. Many high-achievers feel they have to figure it all out alone. But agility isn’t about doing everything yourself—it’s about adapting, pivoting, and seeking support when needed.Ask yourself: What kind of support do you wish you had more of?<h3>Your Next Move: A Challenge for the Week</h3> Agility is built in small, intentional shifts. Here’s your challenge: ➡ Identify one thing you can stop, delegate, or delay this week to reclaim your energy.It could be a task at work, an obligation you feel pressured into, or even a self-imposed expectation. Whatever it is, give yourself permission to release it.Personal agility isn’t about working harder—it’s about moving smarter and protecting what fuels you. I wrote my book, Personal Agility and Self-Management, as a practical guide to help high-achievers like you create balance and reclaim control. If this resonates, grab a copy and dive deeper into these strategies.<h3>Let’s Work Together</h3> I’m accepting new coaching clients. If you’re ready to deepen your personal agility, reclaim your time, and step into your power with intention, let’s connect.📅 Schedule a chemistry meeting: <a data-mce-href="https://calendly.com/benadkinscoachingsolutions/chemistry_meeting" href="https://calendly.com/benadkinscoachingsolutions/chemistry_meeting" target="_blank" rel="noopener">Calendar Link</a>📧 Email: info@benjaminjadkins.comYour peace and power are worth protecting. Let’s make sure you have the tools to do just that.

Benjamin J Adkins LLC

Elevate Your Life & Leadership with Agile Coaching

Coaching Services

Recent blog posts

Reinventing Your Story: Own Your Next Chapter

Pause, Listen, Lead: The Power of Fair Process in Agile L...

Sustaining Personal Agility in Times of Uncertainty: Prot...

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